Legal & Technical SLA

Service Level Agreement (SLA)

Enterprise Uptime Commitments, Data Security Standards, and Response Guarantees.

Effective Date: 14 June 2026

Target Uptime Commitment: 99.9% Monthly Availability

Applicable Platforms: Airborne HRMS (SaaS) & Enterprise API Gateways

1. Service Availability Guarantee

Airborne HRS guarantees a 99.9% Monthly Uptime Percentage for the Skyforce HRMS Core Services. Monthly Uptime is calculated excluding scheduled maintenance windows announced at least 48 hours in advance.

2. Incident Response & Support Tier Targets

P1 (Critical Outage): Response within 15 minutes. Workarounds deployed within 2 hours.
P2 (Major Feature Disruption): Response within 1 hour. Fix targeted within 6 hours.
P3 (Minor Issue / Query): Response within 4 business hours.

3. Data Integrity & Cryptographic Security

All enterprise audit logs, payroll executions, and legal signoffs are cryptographically signed using SHA-256 zero-cost hash chaining. Immutable subcollections enforce write-once protection to ensure tamper-proof audit trails.